Junior ServiceNow Engineer

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

Our ambition – to become the #1 DevOps team in Europe by the end of 2025! We work on innovative and challenging projects that use "state of the art tech" in an Agile environment. As DevOps engineers, we understand the equal importance of relationships, culture, soft skills, and collaborative working in a friendly environment.

You will be part of the IT Incubator ART, which provides IT services to SME customers in Switzerland. These customers outsource their IT infrastructure, including hardware, cloud services and support, to Swisscom and its partners.

You will be working on the backend to further develop and provide the fulfilment of these products and services with the help of ServiceNow. 

With your contribution, Swisscom will be able to add more services and automate the processes and expand their customer base. You will be developing solution designs, create and test implementations and release them on the productive platform.

As a ServiceNow Engineer you will: 

• advise and support your business colleagues throughout the entire solution cycle - from requirement engineering and implementation to testing and go-live;
• realize business requirements in an agile and efficient manner and continuously improve the quality of deliveries;
• optimize the process with innovative automation and increase the efficiency of the development;
• support our business partners and advise them on the development and operation of the system;
• always have security in mind, because you live and observe the security guidelines and demand that they are adhered to;
• work is based on the principles of re-use, resilience, and scalability;
• work in an agile team as well as with higher-level architects to incorporate the vision of the product;
• work in a diverse, international, and geographically distributed team in a SAFe framework;
• will be based in Riga, Latvia, in our new DevOps Centre. The team is still expanding and therefore we are specifically looking for team players who are willing to contribute to this process;
• work will be divided between 80% of development and 20% of operations.

What we offer:

• Salary from 1500 to 2400 EUR monthly gross;
• Collaborative, friendly and driven work environment
• Work on innovations and cutting edge technologies
• 80 EUR monthly cell phone and internet allowance
• Flexible schedule and possibility to work in hybrid mode
• Ergonomic home office allowance in value of 500 EUR
• Possibility to work abroad for 4 weeks each year
• Premium health insurance after 1 month (with included consultations with psychologist)
• Optics (200 EUR every 2 years)
• 24 working days of annual paid holiday per year
• 5 dedicated paid learning day’s annually
• Gym membership or swimming pool/water aerobics membership
• Day off on your birthday or names day
• 1 day off for social activities (voluntary project, adopting an animal)​
• Parking options
• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.)
• Annual salary review.

ServiceNow Platform:

• Eagerness to learn and develop skills within the ServiceNow platform
• Interest in obtaining ServiceNow Certified System Administrator certification

Education and Background:

• Basic understanding of IT concepts and principles
• Familiarity with fundamental programming and scripting languages

Technical Skills:

• Knowledge of JavaScript, JSON, and web services
  
  
• Familiarity with web technologies and current software development patterns
• Awareness of basic security standards and best practices

Methodologies and Frameworks:

• Willingness to understand and work with ITIL, Agile, and DevOps practices
• Enthusiastic about participating in a distributed agile working setup using methods like Scrum/Kanban/SAFe

Soft Skills:

• Team-oriented with a proactive and flexible approach
• Strong sense of responsibility and ownership of tasks
• Passionate about continuous improvement and experimenting with new technologies, data, and tools

Communication:

• Very good English communication skills