Junior ICT System Manager (temporary contract)

WHO WE ARE?

Our team consists of more than 1000 IT experts and enthusiasts devoted to creating inspiring customer experiences and developing the best quality services. When it comes to Latvia, our goals are ambitious. We are looking for 200 DevOps Engineers who are willing to join us in our office in Riga!

Our ambition – to become the #1 DevOps Team. We work on innovative and challenging projects that use “state-of-the-art tech” in an Agile environment. As DevOps engineers, we understand the equal importance of relationships, culture, soft skills, and collaborative working in a friendly environment. Be one of the first members to join and shape your new favorite workplace.

The product/ Team:

As an ICT System Manager you manage orders in a large network environment. You are the first point of contact for your internal customers and you are responsible for ensuring that orders are complete in terms of content and platform. Your other coordination tasks include classifying the risk level and being the bridge between the change requestor, change implementer and change manager by dispatching and planning tasks. You also evaluate the number of changes per month and carry out quality controls of expired tasks and changes. In addition, you receive and answer general enquiries inside the team-mailbox. You are also able to plan and implement the connectivity requirements of various systems in the cloud and in the classic data center.

What we offer:

• Salary from 1500 to 2200 EUR monthly gross
• 80 EUR monthly Cell Phone and Internet Allowance
• Flexible schedule and possibility to work in hybrid mode
• Ergonomic home office allowance in value of 500 EUR
• Possibility to work abroad for 4 weeks each year
• Premium health insurance after 1 month (with included consultations with psychologist or psychotherapist)
• Optics (200 EUR every 2 years)
• 24 working days of annual paid holiday per year
• 5 dedicated paid learning day’s annually
• Gym membership or swimming pool/water aerobics membership
• Day off on your birthday or names day
• 1 day off for social activities (voluntary project, adopting an animal)​
• Collaborative, friendly and driven work environment
• Work on innovations, cutting edge technologies and in autonomous high performance teams
• Parking options
• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.)
• Annual salary review

As a ICT System Manager you will:

• Ensure complete orders in terms of content and platform
• Classify risk level and coordinate with client and implementing department for deadlines and appointments
• Evaluate number of changes per month and conduct quality controls of expired tasks and changes
• Receive and respond to general inquiries in the team mailbox
• Handle internal escalations and initiate appropriate steps
• Plan and implement the connectivity requirements of different systems in the cloud and in the classic data center.
• Arrange meetings with necessary individuals to clarify situations

Must-have:

• You have an IT background
• Interest in working with different tools (eg. ITSM)
• Interested in Network Engineering
• Attention to details
• Customer-oriented, friendly, helpful, solution-oriented, and resilient
• Quick learner, focused, and structured