IT Technical Support

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals. 

As a trustworthy and efficient Swisscom IT service partner, we create  valuable customer experiences. We work in a strong collaboration with our Partners in Switzerland and attract and retain high performers.

We're expanding our footprint in Riga and actively seeking 50+ DevOps Engineers to join our growing teams within this year.  

We invite driven professionals to join us, grow with us, and help shape the future.

Want to know more about us? 

We are serving the Swiss market as Switzerland’s leading IT & Telecom company. We serve many industries: Government, Military, Insurance, Banking, SME and Residental customers – we do it all. We are actively driving Cloud native digitalization and networking and tapping new paths for our customers and our employees. We do not know what the future is going to look like, but we are at the leading edge of new technologies and have the opportunity to shape it. To do so we are and act trustworthy, committed, and curious. Since 2021, we have been building up the coolest DevOps Center with a wonderful office at the heart of Riga. We are currently recruiting passionate IT Security professionals who are keen on developing high-quality software and have an agile mindset and appreciate collaboration with motivated colleagues from all over the world. 

As an IT Support you will:

• Perform daily maintenance of workstations, peripherals, and the local area network

• Independently install, configure, and maintain software, hardware, and devices

• Monitor systems and services to ensure performance and availability according to agreed service levels

• Troubleshoot and resolve complex technical issues, escalating when necessary

• Provide end-user support and guidance on hardware, software, and network-related matters (including MS Teams, Outlook, SharePoint, etc.)

• Manage hardware inventory and installations, including laptops, docking stations, printers, and other IT equipment

• Collaborate with cross-functional teams on IT-related projects, including planning, testing, and implementation of new systems

• Maintain up-to-date documentation of IT processes, assets, and troubleshooting guidelines

• Proactively identify areas for improvement and contribute to continuous service enhancement

• Ensure security best practices are followed across devices and internal systems

What we offer:

• Salary from 1800 to 2000 EUR monthly gross

• 80 EUR monthly cell phone and internet allowance

• Onsite presence required with possibility to work from home

• Ergonomic home office allowance in value of 500 EUR

• Premium health insurance after 1 month (with included consultations with psychologist and/or physiotherapist)

• Optics (200 EUR every 2 years)

• 24 working days of annual paid holiday per year

• 5 dedicated paid learning day’s annually

• Gym membership or swimming pool/water aerobics membership

• Day off on your birthday or names day

• 1 day off for social activities (voluntary project, adopting an animal)​

• Collaborative, friendly and driven work environment

• Work on innovations, cutting-edge technologies and in autonomous high-performance teams

• Parking options

• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.)

• Annual salary review.

• At least first-level higher education and 2+ years of work experience in the IT field, or an equivalent relevant qualification

• Strong English language skills (spoken and written)

• Experience working with Windows and macOS operating systems

• Practical experience with Microsoft 365 tools – including MS Teams, Outlook, and SharePoint

• Hands-on experience in hardware setup, management, and installations (laptops, peripherals, docking stations, etc.)

• Knowledge of or experience with data visualization tools, Tableau in particular, is considered an advantage

• Excellent problem-solving skills, with a proactive and solution-oriented mindset

• Self-organized and capable of working independently, while also being a team player

• Ability to take initiative, prioritize tasks, and manage time effectively

• Good communication skills